1. The gift card is convenient for you and fun for them; purchase it for yourself to use as credits to your account on ezcosplay.com, or purchase it as a great gift to anyone.
2. You can choose a card design from our options or upload your own.
3. Gift cards can be emailed immediately or scheduled for specific delivery date by you.
Spend $1 USD can get 1 point. Apply 1 point to save $0.03 USD.
You need to log in to earn and spend points. The points could be used with the coupon code at the same time.
Approve earned point if the order is complete. Cancel earned points after order refund. Reward points expire after 1 year.
The Gift card is an alphanumeric code, consisting of letters and numbers, like BIRTHDAY_DF627. It can be applied at the cart/checkout to cover the order total. A virtual gift card is just an email-sent code like a virtual product. It has no weight, there is no physical inventory and it cannot be shipped. E-gift card can cover both a purchase and shipping.
We will send your recipient an e-gift card by email. Your recipient will receive an email notifying them about your gift.
There are no additional fees associated with the e-gift card. You will only be charged the value of the e-gift card, and we will not impose any other fees.
On the checkout page, enter the E-Gift Card 19-digit number code. You can also check the balance of your EGift card online, and use the E-Gift Card to make full, or partial payments online at ezcosplay.com.
No. All returns are credited in the original form of payment.
The E-Gift Card is not returnable and cannot be redeemed or exchanged for cash, check, credit, or payment on any credit or loan account nor tool rental deposits.
If you purchase an item using your gift card and credit card together, the amount you paid with your gift card will be put back onto your gift card. Any additional money paid by a credit card will be refunded to your credit card.
Yes. To do so, enter your own email address in the "Recipient Email" fields, and enter your own name as the recipient name. Complete the transaction normally. When you receive your e-Gift Card alert (via email), follow the instructions in the message to retrieve and redeem your e-Gift Card.
The e-Gift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase, within hours or sooner after your transaction is complete.
There is no expiration date on your E-Gift Card.
You may check the available balance on your Ezcosplay E-Gift Card in one of 3 ways:
1.Enter your gift code to check it: https://www.ezcosplay.com/balance
2. Check your balance online at ezcosplay.com by login.
3. Ask a ezcosplay customer support to check the balance for you.
1. Cancellation Before Dispatch:
·Cancellation within 24 hours: Free of charge, full refund.
·Cancellation after 24 hours: 50% of the item fee charged. The remaining 50% of the item fee and shipping costs will be refunded after cancellation.
·Note: Custom products cannot be cancelled once production has started.
2. Cancellation After Dispatch:
Unfortunately, due to international logistics constraints, we are unable to cancel orders that have already been dispatched.
For cancellation requests, please contact us via email rather than social private chat. Thank you for your understanding.
Ordering & Shipping:
Total Delivery Time = Processing Time (7-35 days or more) + Shipping Time (3-16 days)
Most products in our store are not in stock, which are tailor to order, whether you choose a standard size or give us your custom measurements, the costumes are personally tailored for you from scratch, some of which can be adjusted in style and size. Most of our products are handmade, as we know single-piece production is time-consuming and costly, so which will take a processing/tailoring time (7-35 days or more).
The tailoring time may vary for each individual product, and it depends on the difficulty of the style and the number of orders, so some new and complicated products may take longer. The specifics can consulting customer service before order. And please order ahead if you have a set deadline.
Most costumes/props may take 7-35 days to finish.
Most wigs/shoes may take 5-15 days to finish.
Some products are in stock and can be shipped in 24 hours. Go for it from Ready to Ship category.
ECONOMIC DELIVERY 10-16 days
STANDARD DELIVERY 6-10 days
EXPRESS DELIVERY 3-5 days (For urgent needs, advice choose this one)
Different manufacturers use different size charts to construct their costumes. Our size chart may vary from the standard US size, Euro size, and UK size. Please refer to our size chart on the individual product page before ordering for a better fit.
Generally, the actual color and design will be made to more closely resemble that of the mannequins than the character. For products that only have character images, the actual color and design will be subject to the character image on our site rather than the other images. Actual colors may vary slightly from the images due to lighting and monitor resolution changes.
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