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Most products in our store are not in stock, which are tailor to order, whether you choose a standard size or give us your custom measurements, the costumes are personally tailored for you from scratch, some of which can be adjusted in style and size. Most of our products are handmade, as we know single-piece production is time-consuming and costly, so which will take a processing/tailoring time (7-35 days or more).

The tailoring time may vary for each individual product, and it depends on the difficulty of the style and the number of orders, so some new and complicated products may take longer. The specifics can consulting customer service before order. And please order ahead if you have a set deadline.

Most costumes/props may take 7-35 days to finish.
Most wigs/shoes may take 5-15 days to finish.
Some products are in stock and can be shipped in 24 hours. Go for it from Ready to Ship category.

ECONOMIC DELIVERY 10-16 days
STANDARD DELIVERY 6-10 days
EXPRESS DELIVERY 3-5 days (For urgent needs, advice choose this one)

Total Delivery Time = Processing Time (7-35 days or more) + Shipping Time (3-16 days)

The products outside of the following two directories are out of stock：
https://www.ezcosplay.com/hot-sales/ready-to-ship.html
https://www.ezcosplay.com/hot-sales/clearance-sale.html

Different manufacturers use different size charts to construct their costumes.
Our size chart may vary from the standard US size, Euro size, and UK size.
Please refer to our size chart on the individual product page before ordering for a better fit.

Commissions temporarily closed from Sept 1 to October 31 due to the peak season.
However, you can still submit your commission request during this period, and we will respond to you and provide a quote. If you wish to place the commission order, please contact us after October, and we will provide you with a link to place the order at that time once the commission request has been accepted.
Except for Sept and Oct, we offer personalized or custom, made-to-order items. You can request a personalized or custom item. Please email us with the product's name or link or the picture. Or submit commission inquiry.
submit commission inquiry
If your email address does not go through this commission form, please email us directly with the required content in the form, our email: [email protected]

Please note that if the item you inquired does not have a customize size option on the product page, that means we cannot do customized size for this costume.

If you can't find your order, it may cause you did not create an account when placing your order, you are unable to access any information about your order on our website.

If you would like to check the status of your order, please reach out to us via email or message.

We'll be happy to assist you.

And you can use the same email to register an account after you placed the order, your orders will automatically combine in your account.

So you can also log in to check your orders.

If you know your order information,
you can track the order status here: https://www.ezcosplay.com/sales/guest/form/

If you want to modify your order information or shipping details, please email our customer service for assistance.

All products ordered from us can be canceled within 24 hours free of charge,
but orders canceled after that are subject to a handling fee equaling 50% of the item price.
We suggest sending order cancellations via email rather than social private chat, thanks for your cooperation.

You can find our return policy here for details: https://www.ezcosplay.com/ezcosplay-policy

If you have any order issues, please submit a complaint request here: Complaint Form
we created this complaint form in order to resolve customer issues more efficiently.