We can also do custom pieces. Submit commission request here if you can't find what you have in mind.
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All products ordered from us can be canceled within 24 hours free of charge, but orders canceled after that are subject to a handling fee equaling 50% of the item price. We suggest sending order cancellations via email rather than social private chat, thanks for your cooperation.
Ordering & Shipping:
Total Delivery Time = Processing Time (7-35 days or more) + Shipping Time (3-16 days)
Processing/Tailoring Time
Most products in our store are
not in stock, which are tailor to order, whether you choose a standard size or give us your custom measurements, the costumes are personally tailored for you from scratch, some of which can be adjusted in style and size. Most of our products are handmade, as we know single-piece production is time-consuming and costly, so which will take a processing/tailoring time (7-35 days or more).
The tailoring time may vary for each individual product, and it depends on the difficulty of the style and the number of orders, so some new and complicated products may take longer. The specifics can
consulting customer service before order. And please order ahead if you have a set deadline.
Most costumes/props may take 7-35 days to finish.
Most wigs/shoes may take 5-15 days to finish.
Some products are in stock and can be shipped in 24 hours. Go for it from
Ready to Ship category.
If you need it in rush, try to find a replacement one from the
Quick Ship
category(7 Days' tailoring time).
Shipping Time
ECONOMIC DELIVERY 10-16 days
STANDARD DELIVERY 6-10 days
EXPRESS DELIVERY 3-5 days (For urgent needs, advice choose this one)
Different manufacturers use different size charts to construct their costumes. Our size chart may vary from the standard US size, Euro size, and UK size. Please refer to our size chart on the individual product page before ordering for a better fit.
Generally, the actual color and design will be made to more closely resemble that of the mannequins than the character. For products that only have character images, the actual color and design will be subject to the character image on our site rather than the other images. Actual colors may vary slightly from the images due to lighting and monitor resolution changes.
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