Shipping & Ordering: Because most items are made to order and made from scratch (unless stated otherwise, and unless clearance sale or 24H Ship items), please allow 1-5 weeks before delivery. Processing/Tailoring time may vary depending upon each individual item. Some might take longer than our average processing/tailoring time (1-5 weeks). Please order ahead if you have a set deadline. If you need in rush, we suggest you can take a replacement one from our 24H Ship Catalog. Product Inquiry: Send us the related character and series name with your question or submit a commission request for the cosplay item you're looking for.
Order Status: Please provide your order number e.g:500098876/900019876.
After-Sales: Please submit a request here, we created this complaint form in order to resolve customer issues more efficiently.
Contact Info: You can directly email usor contact us via Facebook Messenger on the bottom right(Please don't at the same time send the same inquiry to both email and social media private messages, as different people will handle it, may result in unequal information), or contact us via 0118675582533124( Office hour 9:00-18:00 GMT+8 Monday to Saturday. Close on Sunday)
China Office Address: Ezcosplay Company Bantian Street Longgang District Shenzhen, Guangdong, 518000
Hong Kong Branch: ITL Limited 23rd Floor, On Tai Building, 144-148 Des Voeux Road Central, Central (NOT FOR RETURN)
US Office Address: 13970 SW 72nd Ave Portland, OR 97223