Contact Us

Ordering & Shipping:
Total Delivery Time = Processing Time (7-35 days or more)  + Shipping Time (3-16 days)

Processing/Tailoring Time
Most products in our store are not in stock, which are tailor to order, whether you choose a standard size or custom measurements, the costumes are personally tailored for you from scratch, some of which can be adjusted in style and size. Most of our products are handmade, as we know single-piece production is time-consuming and costly, so which will take a processing/tailoring time (7-35 days or more).

The tailoring time may vary for each individual product, and it depends on the difficulty of the style and the number of orders, so some new and complicated products may take longer. The specifics can consulting customer service before order. And please order ahead if you have a set deadline.

Most costumes/props may take 7-35 days to finish.
Most wigs/shoes may take 5-15 days to finish.
Some products are in stock and can be shipped in 24 hours. Go for it from Ready to Ship category.
If you need it in rush, try to find a replacement one from our Quick Ship category(7 Days Ship).

Shipping Time
ECONOMIC DELIVERY 10-16 days
STANDARD DELIVERY 6-10 days
EXPRESS DELIVERY 3-5 days (For urgent needs, advice choose this one)

Product Inquiry: Send us the related character and series name with your question or submit a commission request for the cosplay item you're looking for. Please note we won't take commission orders during 2023 Jan 1 to Feb 10 due to the Spring Festival holiday, so please order it before then. 

Order Status: Please provide your order number e.g:500098876/900019876.

After-Sales: Please submit a Complaint Request here, we created this complaint form in order to resolve customer issues more efficiently. 

Contact Info: You can directly email us via [email protected] or contact us via Facebook Messenger on the bottom right(Please don't at the same time send the same inquiry to both email and social media private messages, as different people will handle it, may result in unequal information), or contact us via 0118675582533124( Office hour 9:00-18:00 GMT+8 Monday to Saturday. Close on Sunday)

China Office Address:
Ezcosplay Company
Bantian Street Longgang District
Shenzhen, Guangdong, 518000

Hong Kong Branch:
ITL Limited
23rd Floor, On Tai Building, 144-148 Des Voeux Road Central, Central
(NOT FOR RETURN)

US Office Address:
13970 SW 72nd Ave
Portland, OR 97223
(NOT FOR RETURN)